Navigating Virtual Incivility

You might notice that workplace incivility is not just an annoyance—it can have tangible effects on your well-being and productivity. A recent SHRM survey revealed that 39% of U.S. workers say people are less or much less civil today than one year ago. These issues can be even more challenging to navigate in the digital realm.

While rudeness and uncivil behavior have long been workplace issues, the shift to digital communication platforms like email, Slack, and Zoom has made these challenges even more pronounced. Digital communication can lead to what researchers call online disinhibition, where people feel freer to express harsher sentiments through screens than they would face-to-face.

Understanding the Impact on Your Well-being

Research shows that while some differing views are healthy for organizations, individuals who struggle with differing opinions may become agitated and engage in uncivil behaviors. Studies show that rudeness in virtual environments can have a more significant negative impact than in-person interactions. The absence of immediate feedback and the asynchronous nature of digital communication often leads to overthinking, where you might dwell on perceived slights, increasing your stress and anxiety.

Here are some tips to help you manage these situations.

Set Clear Boundaries
Establish boundaries for your digital communications and avoid checking emails or messages after work hours to give yourself time to decompress.

Communicate Clearly
Without non-verbal cues like tone of voice or facial expressions, it's easy to misinterpret messages and experience increased stress. If you feel comfortable, address the behavior directly with the person involved.

Don't Overthink
It's easy to overanalyze digital messages, especially when you don't have the benefit of non-verbal cues. Try not to jump to conclusions and consider the possibility that the sender didn't intend any harm.

Seek Support
If virtual incivility is affecting you, don't hesitate to talk to a trusted colleague, a friend, or a mental health professional about it. Sometimes, talking about your experience can provide relief.

Use Richer Communication Channels
Consider using video or phone calls instead of emails or messages for important or sensitive conversations. These platforms allow for clearer communication and reduce the risk of misunderstandings.

Take Breaks
When you start feeling overwhelmed, it's crucial to step away from your screen. Take a walk, stretch, or do something you enjoy to reset your mind.

Focus on What You Can Control
You can't always control how others behave, but you can control your response. Focus on maintaining your professionalism and protecting your mental health.

Consider Your Options
If virtual incivility becomes a persistent issue in your workplace, it might be worth exploring other options, whether discussing the issue with HR or considering a change in your work environment.

Building Resilience in a Virtual World
By being mindful of the way you engage with others and respond to incivility, you can maintain your well-being and continue to succeed in your work. You have the power to influence your own experience. By setting clear boundaries, communicating effectively, and taking care of your mental health, you can better manage the impact of virtual incivility and create a more positive work environment for yourself.

Contact us for more resources.

SOURCE: United Benefit Advisors (UBA)