ChatGPT: How to Set AI Parameters at Work

Posted: July 21, 2023 in Workplace Culture

ChatGPT is revolutionizing online search technology and transforming many business processes. The tool enables users to enter a query and receive a detailed response, taking context and intent into account. Many companies (Morgan Stanley, Stripe, and PwC) are working to leverage this customizable AI language at an enterprise level.

Progressive organizations want to stay ahead of the AI curve and set policies around usage.

A few best practices on ChatGPT usage will help your organization make the most of this powerful tool.

1. Be transparent with your leaders.

ChatGPT is a powerful tool. It enables employees to better allocate resources, automate certain tasks, and focus on strategic initiatives. However, 70% of employees using ChatGPT do so without their boss’ awareness. Under-the-radar usage can lead to problems down the road. Establish an approval process for using ChatGPT on work assignments. Clarify use cases and assess the risks.

2. Customize ChatGPT content.

AI is a great starting point for memos, newsletters, policies, and interview questions, among other tasks. However, unedited content may sound cold or robotic. Fine-tune output by personalizing AI-generated text. Update the query results to use your company’s “voice.” Add examples that bring the document to life and account for organizational nuances.

3. Double-check the facts.

ChatGPT is not flawless. Like other information from the Internet, results may include inaccurate data or outdated material. The free version of ChatGPT does not include content more recent than September 2021. As a result, users should build in extra time to proof output. Check links to verify accuracy. Validate codes, dates, and numbers.

Though ChatGPT is in its infancy, there is no doubt it will change the way companies work and service clients. New issues will arise as ChatGPT continues to evolve. HR practitioners play a pivotal role in establishing office guardrails and expectations around AI.

_{SOURCE: United Benefit Advisors (UBA)}